Boarding conditions

Terms and Conditions

1. Vaccinations

• We request that all dogs have an up-to-date record of current vaccines including one for kennel cough.

2. Bookings and Payment

• Bookings may be made in person, by telephone, email or Facebook and it is nice to meet you and your dog prior to his/her first day.
• We are happy to accept provisional bookings and do not require a deposit or cancellation fee should your plans change and you no longer need your booking.
• We accept cash, cheque or bank transfer and only require payment at the end of your dog's stay.
• Any dog not collected within seven days of the agreed collection date (unless an arrangement has been reached) will be carefully re-homed to the best of our ability.
• Insurance and emergency veterinary cover are included in the fee. Any charges not covered by insurance will be settled by you upon collection.

3. Illness and Care

• We must be informed upon arrival of any pre-existing conditions or ongoing treatments your dog is receiving.
• If, in the sad event of the loss of a pet, we were unable to contact either you or your emergency contact, we would seek advice from our veterinary surgeon to make the necessary arrangements.

4. Opening hours

• We are open every day. Please note our drop off and collection times are 8am-10am and 4pm-6pm.
• If visiting, please call ahead so we can arrange our day to accommodate.

Kennel Cough Disclaimer

Kennel Cough is the umbrella term for a collection of fairly common and highly contagious respiratory diseases found in dogs.

It is impossible to entirely safeguard against Kennel Cough. The virus can incubate for up to two weeks, meaning that dogs that appear perfectly healthy during their stay may be, in fact, carrying one of the viruses that cause a problem.

We understand that the vaccination cannot protect your dog from all of the illnesses that contribute to Kennel Cough, but we require all dogs to be vaccinated to minimise any potential risk.

In the event of an outbreak all owners will be informed to allow for alternative arrangements if required.

There can be cost involved to everyone following an outbreak of Kennel Cough. Unfortunately, due to the arbitrary nature of the illness, we and our insurers can no longer accept responsibility or liability for any cost owners may incur.